Performed by professionals using proven traditional and the most advanced modern techniques and drawing from Jeeves’ 40 years of experience in treating specialist textiles. Removal of stains by hand prior to cleaning is an important step skipped by most dry cleaners. Too often cleaners rely solely on stain removal in the dry cleaning machine. The problem with this approach is there are many types of stains (drink stains, curry, ink etc) that don't come out in dry cleaning. At Jeeves we always attempt to removes stains by hand prior to dry cleaning your garment.
So why don't all dry cleaners attempt to remove stains before dry cleaning? There are a variety of reasons: 1) A cleaner gets paid even if the stain isn't removed 2) Stain removal is costly in terms of time and materials 3) Consumers aren't able to adequately determine on their own that a stain "should have come out" if treated properly 4) Some stains will come out in dry cleaning anyway - so why make the effort? and 5) Because stain removal by hand can quickly go wrong if a cleaner does not have a solid understanding of fabrics, dyes and chemistry many err on the side of caution and either make minimal attempts or not attempt at all.
Not all stains can always be removed. If a stain can't be removed Jeeves always draws this to your attention with a stain note affixed to your garment. There are however instances where a stain might come out but agressive treatment is required and there is a risk to the garment. In this instance Jeeves will attach a note to the garment offering to try a second a time (at no additional cost) to remove the stain if you are willing to accept the associated risk.