Terms and Conditions

  1. The below terms and conditions are applicable to all sales (both current as well as future sales) until amended here.
  2.  If you believe the depreciated value of your garment exceeds 10 times the dry cleaning charge please declare the value in which case the garment will be cleaned at 1/10th of the declared value of the garment.
  3. Liability for any reason (including but not limited to lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide published by the International Fabricare Institute (IFI).  
  4. Please be sure to verify that the number of items collected after cleaning matches the number of items stated on your ticket. Jeeves will not be liable for claims relating to missing items after they have been collected.  
  5. The information and advice contained on our website, on our printed materials or provided by staff is to be used as a guide and is without warranty of any kind whether express or implied.
  6. Kindly remove any valuable items or personal items attached to or left in your items. Jeeves is not responsible for any items left in pockets or for removable accessories.
  7. For items which have a defect in the design, material, dyes or construction,  have residual stains or have  accessories or ornaments which don’t withstand cleaning - Jeeves shall not be held liable.
  8. Any claims or irregularities with respect to the condition of your garment must be made within seven (7) days from the time the garment/item is collected.
  9. We will always of course attempt to remove stains, however it is not always physically possible to remove all types of stains from all types of fabrics and Jeeves will not waive charges due to our inability to remove a stain.
  10. Jeeves shall not be liable for garments which do not have a care label affixed to the garment.
  11. In every instance, Jeeves liability shall be limited to the terms contained herein and shall only apply to the individual item which has been damaged or lost. In the event that items are priced in one lump sum or are part of a set (such as curtains or cushion covers) and should any damage occur which is the fault of Jeeves the liability shall be based upon 10 times the apportioned cleaning cost for that individual item (part of a set)
  12. Comments, damage or stains relating your item which might be noted on your invoice are only preliminary and are not conclusive or final. It is impossible to note all irregularities, problems, damage or stains on every invoice. We do attempt to record this information however make no warranty as to the completeness of these descriptions.   
  13. We will always try to contact you, however unless special arrangements are made, garments left with Jeeves for more than six (6) months will be donated to charity with no further claims against Jeeves.